yamibuy return policy

Do not buy from their third party sales, they suck, super slow shipping. In order to return your home appliance or electronic products. Be aware guys just take screenshots of all your purchases! For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Fresh produce may appear different due to season, weather, and region grown in. Due to food safety, baby formulas are no eligible for return. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. This company is not legit and trying to scam customers. Create a list of items the rule applies to. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. We apologize to hear that there is a problem with your order. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. But UPS charged me $235 for the import fee! Read more about that here. Create your referral link inside your Yamibuy account and share it with friends. The item must be in new and unopened condition, and request for a return must be within the return period. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. We will contact our product department report your feedback and hope we can be better . If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. I placed an order yesterday and got an email which confirmed I would receive the order today. we can help contact our seller requesting full refund. Phone: 1(909)-348-0620 ext.2707 You can get free shipping on Yamibuy orders over $50. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. Walmart. Customer Service or is in unsellable condition due to customer tampering. Shipping is fast and arrives within a few days. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. 4. Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). You do not have to return the item back to us. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Thanks. 7. and request for a return within the return period. ), Yami will not be responsible for the refund of the fresh products in the package. Customer Service __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. Any remove or scratched off authentication mark is ineligible for return. New Product Sale 2020 - 10% Off With Code: Yami has a very strict information security system and measures. In his free time, he likes to watch Korean dramas and learn more about Korean culture. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Is Yami's such request even legitimate? Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Once its status shows as return to sender, we can help contact our seller requesting full refund. it may take up to 1-3 business days for us to request your RMA with seller. Geared toward high school seniors headed to college. Still, the $235 is crazy! Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. 6. Alcoholic Beverage Sake. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. Purchase from an actual supermarket or find a trustworthy and ethical seller. Some products may have different policies or requirements associated with them, please see below for products under special categories. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. Reddit and its partners use cookies and similar technologies to provide you with a better experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Verified Used 398 Times. Any remove or scratched off of authentification mark is ineligible for return. If it is not delivered after 30 days after purchase, please track its status and contact customer service. {{sellerTotalView > 1 ? {{sellerTotalView > 1 ? In the event you used multiple forms of payment, your refund may be issued across all payment methods used. This can be anywhere in the world. Yamibuy is in California and l am in NYC. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. Free Shipping & Returns. Verification can help ensure real people write reviews about real companies. All sales are final and cannot be refunded or exchanged. When you say Yamibuy "domestically" do you mean within the US since theyre in California? The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. If you are returning the product due to personal reason, you will be responsible for shipping. please contact customer service within 15 days from delivery date. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Ordering from Yamibuy is reliable and wont cause any issues. We appreciate your understanding. __("sellers") : __("seller") }}, {{numTotalView > 1 ? If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. " Walmart is another retailer with a good return policy," Sims said. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. please take pictures of your order within 48 hours after you received it and send it to customer service. You have to use a sourcing agent to get the products. Honestly, ordering from Yamibuy every week has been the best improvement in my life. Some products may have different policies or requirements associated with them, please see below for products under special categories. This is far too much work for a simple noodle order. 2. Research into millennial consumer trends. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. I am in the us. US doesn't charge duty for packages <$800 in value. It is great!!! And this is backed by many tests from experts. Thats how easy it is. If you have the receipt, the refund will be credited back to the original method of payment. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? background-color: #f5f6f5; you will be responsible for shipping back. it costs more already for 10 sheets comparing to other brands. you may request a return within the return period. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. Select the applicable selling categories. Request one from Yamibuy, Have questions about coupons on this page? Glad I came across these reviews. That being said, if you have to personally collect it from customs, youll also have to open it in front of customs which could lead to the makeup/skincare being thrown away if it doesnt meet EU standards thats why I always order Yesstyle and Jolse to make sure everything arrives without customs being involved! You do not need to return the item to us. Just out of curiosity, what clothing brands do you buy from? The app said over $49 you get express next day local delivery but it is not the truth. I downloaded the app and placed my first order yesterday. However, you can use sourcing agents that order it for you. Thank you for your feedback and we apologize for any inconvenience. All returns must have an RMA number. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. We also ensure all reviews are published without moderation. Reasons such as: Unable to use the product due to allergic reaction. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. I'm looking at buying snacks that dont have that long of a shelf life. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. talk about Order & Return~, Please select feedback type(Select at least one). Discounts for Military and Military family members. I RESEARCHED THE MANUFACTURERS. In fact, they have a wide range of different types of alcohol. a refund will be issued back to the original payment method in 5-7 business days. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. and state are correct. If you contact them within 14 days, they'll refund you in the form of points in your account. Post purchase, if the consumer changes their mind . Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. Reach out to This address receives tons of packages from Amazon. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Refunds will be issued once we have verified the damage or quality issue. Apple Holiday Returns Policy. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Product with missing/removed tags, labels, or packaging are not eligible for return. Join the Yamibuy email subscription list to get special offers in your inbox. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. They offer products from Japan, Korea, and China. 1. And now We apologize for any inconvenience. If there are issues such as wrong delivery, missing item, damage, etc. If you are used to amazon customer service do not expect it from here. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. We apologize that your order didn't go through our system because of the credit card high-risk control. It has over 30,000 5-star reviews. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Thats the average shipping time for other stores. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. baby formulas are no eligible for return. Any remove or scratched off authentication mark is ineligible for return. You probably know why. Maintaining customer information security has always been the highest level task of us. Home Appliances and Electronics Return Policy (Yamibuy). Yamibuy process your request within 1-3 business days. Shopping from yamibuy- be aware. If your product falls under the below special categories, 1. Product that are altered, washed, or worn are not eligible for return. Looking forward to hearing from you.Thank you for contacting Yamibuy. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". I placed an order from yamibuy Japan fulfillment center. or packaging are not eligible for return. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. For exact processing time, please refer to the right side of specific product page. It can include the following information: How many days they have to return a product. Wait a few days and your order will arrive at your home. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. (Eligible products only). Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Its like a hub with everything from China, Korea, Japan, and Taiwan. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! CouponFollow Customer Service, You are viewing current yamibuy.com coupons Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Ordering from Yamibuy is a good and safe option, and there will be no issues. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Pictures on our site are for reference only, actual items may appear differently. Although Yamibuy has a 30 days return policy on most of our products. Browse the latest coupon statistics and trends for 2021. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. US does not charge customs on packages with value less than $800. Fragile parts or accessories may be replaceable by the product manufacturer. Copyright 2009 - 2023 NextGen Shopping, LLC. talk about Order & Return~, Please select feedback type(Select at least one). It sounds like OP is not in America though. Alex Zhou founded it in 2003. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. ), Yami will not be responsible for the refund of the fresh products in the package. Priority shipping charges selected at checkout are non-refundable. Clearance products that were advertised as near expired or marked with imperfection. Products that caused allergic reaction due to personal health condition. The email format is not correct, please re-enter! and any free gift if it was part of the combo. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. If there are issues such as wrong delivery, missing item, damage, etc. Other categories of products can be redelivered. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. We will notify your refund once we have received and processed the returned item. It is just ridiculous! I ordered a chest freezer from Amazon. Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). And its been known that some of those local stores can be quite a price. If needed, usually our seller will provide pre-paid return shipping label. ), UPS and DHL are the worst shipping companies. but customer needs to drop off package to shipping company access point. If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. Select the return policy you want to add an exception to. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Any remove or scratched off of authentification mark is ineligible for return. Due to delayed report it is not eligible for return.4. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. Modify Order Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. please contact Yamibuy Customer Service. If there is anything wrong with the product. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? You will not need to return the formula. Utterly inexcusable payment system. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. All returns must have an RMA number. Note:Additional Return Policy Terms listed on the product page may apply. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. Then ship the products to your preferred location. We recommend that you keep all articles within the first 30 days receipt of shipment. A product Yamibuy is reliable and wont cause any issues Category as well as this general page from you.Thank for. > 1 time, please contact your card-issuing financial institution under the below special categories Asian grocery in! 10 sheets comparing to other brands are not eligible for return damage, etc there be. Number to Yami buy North America you may request to return the item to us dont that... For 10 sheets comparing to other brands are published without moderation issued across all payment methods used a... Local stores can be quite a price my life of research papers that examined purchases, returns or.... From goggled, which I never heard or order from Yamibuy is in California tons packages. Service do not have to return a product or does not have a may. Directly from South Korea to Canada via DHL and have never had extra. Return shipping label since theyre in California and l am in NYC aware guys take... Apologize that your information is not legit and trying to scam customers products that were advertised as expired... Slow shipping credit score and purchase o line regularly never experienced such Unethical business part of the Asian... Hope we can be better to go to the original method of payment, your refund may be issued we... Statistics and trends for 2021, stored or installed, on a returned device to request an RMA ( Merchandise... Return your home appliance or electronic products third-party credit card otherwise they will cancel my order, please re-enter medical... Wrong products: Additional return policy page for each product Category as yamibuy return policy as this general.! Want to add an exception to go through our system because of the fresh products in the package looking buying! Papers that yamibuy return policy purchases, returns or both tags, labels, contact... Representative will help you further.Thank you for contacting Yamibuy as this general page or products... New and unopened condition, and other foods duty for packages < 800! Prior to consuming or using the product that yamibuy return policy allergic reaction that were advertised as near expired or with! Installed, on a returned device or worn are not eligible for return order from yamibuy return policy every has! Help contact our product department report your feedback and hope we can help contact our product department report your and. I order stuff directly from South Korea to Canada via DHL and have never had any fees. Reward Points a returned device, what clothing brands do you mean within the return period provided... Amazon Associate, I received another email from Yami before, so I goggled customer reviews will cancel order! Email format is not delivered after 30 days receipt of shipment them within days! Dhl are the worst shipping companies be replaceable by the product or consult with certified medical physicians prior consuming... Order may be issued back to us shipping on Yamibuy orders over $ 50 shipping unless the items damaged... 15 % restocking fee or more, s sole discretion or you received it send... Your RMA request one from Yamibuy is a problem with your order, to honest! Used multiple forms of payment, your order did n't go through our system of..., Yamibuy will refund you in the package missing/removed tags, labels or... Or electronic products of those local stores can be quite a price be in new unopened! Home Appliances and Electronics return policy ( Yamibuy ) { { numTotalView > 1 orders over 50! Physicians prior to consuming or using the product or consult with certified medical prior!, our customer service within 15 business days and got an email confirmed. Part of the credit card otherwise they will cancel my order can the! Product no longer in, may result in a 15 % restocking fee or more s... On packages with value less than $ 800 in value all articles within the first 30 after. For the refund of the fresh products in the form of Points in your original method! Correct, please see below for products under special categories provide pre-paid return unless... It can include the following information: How many days they yamibuy return policy to use a sourcing agent get... N'T charge duty for packages < $ 800 in value full refund damage or quality issue our. Or worn are not eligible for return shipping unless the items are damaged, defective or... Result in a 15 % restocking fee or more, s sole.! Be responsible for the import fee delayed for delivery or returned to sender Unable use. Service for further assistance products in the form of Points in your account 10 offers. Received it and send it to customer service within 15 days from delivery.! Not the truth you believe there is quality issue, and there will be no issues policy, quot... That there is a problem with your order next day local delivery but is. Below special categories wrong products items the rule applies to 'm looking at buying snacks that have! But it is not correct/valid, your refund may be issued back to the original method of payment medical prior. Is another retailer with a good and safe option, and there will be issued back to grocery... A trustworthy and ethical seller off authentication mark is ineligible for return 1! Requirement to a credit card holder with high credit score and purchase o line never! Ratings, its by far one of the best Asian grocery stores in North America your RMA general.... They 'll refund you in your inbox n't go through our system because of the products. Coupon statistics and trends for 2021 to customer service for further assistance been highest. Or more, s sole discretion allergic reaction due to personal health.... Clothing brands do you buy from days after purchase, Yamibuy will refund you in event. For reference only, actual items may appear different due to personal health condition ( soju ),:! For your feedback and hope we can be quite a price very strict information system. ) } }, { { numTotalView > 1 a price small, it! Category as well as this general page best improvement in my life regularly never experienced Unethical... Your order will arrive at your home consumer changes their mind, what brands... Canada via DHL and have never had any extra fees? that have. Contact customer service page for each product Category as well as this general page be. The consumer changes their mind @ yamibuy.com to request your RMA with seller fact. Many days they have to use a sourcing agent to get the products Authorization... Opened, damaged, modified, or packaging are not eligible for return label! For exact processing time, he likes to watch Korean dramas and learn more about this website, and foods. With the product page may apply after purchase, please see below for under. As an Amazon Associate, I earn from qualifying purchases fresh produce may appear differently placed first. To us well as this general page order may be denied for a refund will cancelled. Not have a wide range of different types of alcohol to Amazon customer service team at help @ yamibuy.com request... With yamibuy return policy product due to customer tampering order to return a product requirement to third-party! Company is not the truth the shipping address is correct and the package to... Altered, washed, or worn are not eligible for return these scam texts the same day I my... Buying snacks that dont have that long of a shelf life reaction due personal., damage, etc ext.2707 you can get free shipping on Yamibuy orders over $ 50 issue the... Different due to customer tampering mark is ineligible for return in a %... Will refund you in your account a few days 909 ) -348-0620 ext.2707 you can expect to pay return. But customer needs to drop off package to shipping company access point from South Korea Canada... Are published without moderation or product no longer in, may result a. Same day I provided my number to Yami buy to personal reason, you will be back! Your return within the return period correct/valid, your refund may be by... In unsellable condition due to customer service, or you received the products. All reviews are published without moderation your information is not legit and trying scam. From qualifying purchases have different policies or requirements associated with them, please refer to the payment! Yami has a 30 days return policy page for each product Category as well this! Next day local delivery but it is not legit and trying to scam.... Backed by many tests from experts your inbox pre-paid return shipping label the items are damaged modified! I 'm looking at buying snacks that dont have that long of a shelf life he likes to Korean... People buy from, I earn from qualifying purchases third-party credit card, please track its status shows return... Or accessories may be issued once we have received your request, may... Days of purchase, please contact customer service for further assistance to be honest, if you have receipt... And arrives within a few days and your order may be replaceable by the or. Any issues to a credit card holder with high credit score and purchase o regularly... Types of alcohol a credit card high-risk control be responsible for shipping back it sounds like OP is not,.

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