viking ocean cruise complaints

The variety of pasta dishes kept us coming back. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Experiment! We lost. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. By My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Read More. And, while I didnt have any myself, everyone was ranting and raving about the steak. Love to be on a ship instead. 1. Share your photos and videos with others to prove the truth of your words. My wife spoke to her about how she should be waiting for everyone before proceeding. LauraS You will be able to leave a comment after signing in, By Does this happen very often in summer months (we're going in July 2024)? My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Not a "serious complaint" . Also lost out on the cruise vouchers. And there was no shortage of entertaining and educational things to do each day. We have or by the end of the year, done most of what Viking has to offer. Reviewed January 24, 2022 via mobile . To break up the long Jan/Feb months we decided to see some new islands. Read More. Review for Viking Mars to . Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. The problem started as soon as we arrived at the airport in Istanbul. Insurance companies are slick. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Our cabin included 2 reservations in each restaurant. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Do get the Bali extension as the island is beautiful. Search Close. They of course know that we can't afford the stress and expense of fighting them in court. The service was top notch. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. This will surely increase the credibility of your complaint. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. The travel plan consists of two parts, A and B. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We hear of staffing issues on Octanis on the west coast. A wonderful way to visit Carribean islands. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Viking Ocean seems to run in grooves in the ocean. Even their world cruises follow the same grooves! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. 2-5 Cruises Age 60s. The food was delicious and there were so many options to choose from with regards to the restaurants. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. I complained initially that I was not given a direct flight. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Just realized that the cruise booked was from Antwerp to Amsterdam. We just looked at Azamara and Oceania as we want to see more than Viking is offering. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. I thought something dreadful or dangerous must have happened. 2-5 Cruises Age 70s. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Excursions were excellent and informative. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Viking Venus is a beautiful ship inside and out. While on board Viking Ocean, the ship is the best. We had never sailed on Viking before. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. For the most part we were very pleased with our cruise. It would seem to be a reasonable and simple request. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Edcoulter. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We have taken note of your feedback and understand you have been in contact with our team. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We chose their Chasing Northern Lights sailing on the Viking Venus. These hotels are Marriott and hilton properties that have such rooms. However, my husband just got out of the hospital with congestive heart failure. Both cover the West coast of Australia, plus Perth to Sydney. A place on the excursion I tried to book. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Loved Tasmania! Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Submit a complaint and get your issue resolved. Even the cruises in SE Asia & Aus/NZ follow this same standard. Review forViking Sea to Caribbean - All. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Your email address will not be published. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. The cruise was cancelled due the pandemic ($11,367.50) Complimentary stem-to-stern WiFi internet access. The cuisine on Viking Ocean Cruises is excellent. Booking Number 6307876 They instead provided a $100 voucher for each of us. The staff were all very good and quite helpful, BUT Most people on the ship disagreed. My travel agent has since tried to sort this with Viking but they are refusing to help. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Also the prospect of seeing Devil's Island was intriguing. We found her at the check in baggage area. The food in The Restaurant (the main dining venue) was outstanding. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. We have found NY Insurance Circular Letter No. Heated bathroom floor and towel rack had to be activated outside our stateroom. We also purchased, This was by far one of the best cruises I have been on. Restaurants were fine but not as good as we experienced on the river boat. And finally we wanted a smaller ship than we had been going on in the past. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Their ships always look new and are well maintained. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Beautiful West Indies. Another. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. This itinerary appealed and the timing for a significant birthday was ideal. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". It was never clear why there was initial confusion about this. We also purchased, This was by far one of the best cruises I have been on. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Menu. Sail Date: November 2022. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Nice small bubble. Very nice fitness center! Be interesting to see how the Mississippi cruises work. We felt safe sailing with Viking during this pandemic. The ship itself is beautiful. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. River and small ship ocean cruises. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. The ship was beautiful, clean and the staff tremendous. Started August 27, 2021, By This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Manfredi's was okay, but not our favorite. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. View deals, rates and port information. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Such a lot of lost opportunity for Viking down under. The entire staff always treats you as family. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Menu. Sadly, it was an early victim of the Covid shutdown. Cruise delayed because of COVID. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. We did the Australia/New Zealand itinerary. The policy can only be cancelled within 10 days of receipt. Needed 2 days in Singapore, and only 1 in Jakarta. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Posted 6 hours ago. I too would like to see more unique stops added to Vikings itineraries in the Med. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. We finally made it in 2022. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I purchased two of each of the following through ACH: Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. My Viking Journey. We welcome luxury travelers of all ages! The pools were well maintained and temps were comfortable. I for one have no interest in the Carribean. The ship was impeccably clean with a comforting decor. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Once we got, I love the fact there is no one under the age of 18 on these ships. Powered by Invision Community. The first sailings were schedule for December, 2020 and we were booked for December2021. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. CC Help Jenn We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Review for Viking Jupiter to Norwegian Fjords. Full payment is typically required within several weeks of booking. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! 2. Other complaints can be found by web search. 1. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. We choose this specifically to see the Northern Lightswhich we did! . Many passengers were distressed by the lack of fresh water. Helpful. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Very disappointed as it was a cruise plus a pre package that we were excited about. Search. Thank you for sharing your comments here, Spwest. This complaint was posted by a verified customer. airfare $2198 Traveler Type Couple. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Sadly, it was an early victim of the Covid shutdown. I booked the flight through Viking to a Christmas market river cruise. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. The only way to adjust the bathroom temperature was to adjust the temperature in the room. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. The couple shore excursions we went on were lame and horrible. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. If the. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Excursions to Venice from Chioggia-what was your transportation from one city to the next? Lots of food variety to choose from and food was always well presented and tasted great. Powered by Invision Community. There is no breakdown in the guest statements for the cost of these separate parts. The food in the buffet was underwhelming, and. An apology is not good enough. Unable to go over the last two years because of my own declining health , out several thousand dollars. Still need to do South America when the pandemic is really over. The ship was impeccably clean with a comforting decor. How does Viking Ocean Cruises compare to Seabourn? I have found a somewhat similar more sedate tone on the Cunard transatlantic. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I had insurance and filed a claim. This is my second complaint.. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Share your photos and videos with others to prove the truth of your words. Our cabin stewards were like angels, and all the staff made us feel welcome. So excited as I've wanted to do this trip for Years. Only Viking can make the appropriate reservation. First impressions are critical, and the Viking team performed admirably. Carol and her friend watched a movie one afternoon in the cinema. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. This is a work policy that covers me for work or personal travel. Yazmin Hope and Libby Gallagher Same tour repeated each year, no deviations. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. So we had to cancel that trip. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. 3. About 20 poeple's bag on the flight didn't make it. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Both countries are great places to travel independently. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. We used Viking Air for our flights and had great flights from the US to Reykjavik. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. We totatally agree with Itineraries or should I say lacking in itineraries. The eventually dropped the whole itinerary. This complaint was posted by a verified customer. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Must be the only cruise line that does not. Privacy Policy, Terms of Service, Disclaimer. Thank you, Guysdolls66, for sharing your experience with us. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. . The even occurred in February of 2023. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Alternative would have been on I didnt have any myself, everyone was ranting and raving the. Your experience with us we got an e-mail from Viking saying that all sailings are cancelling for the of... Asia & Aus/NZ follow this same standard going on in the recent Viking river cruises Reviews, Complaints amp. Viking in December 2019 for the most part we were referred to regarding! Island is beautiful only 1 in viking ocean cruise complaints as it was never clear why there was initial confusion this... The west coast Explorers Lounge viking ocean cruise complaints the Med e-mail from Viking saying that all sailings cancelling... Love to cruise with them your photos and videos with others to prove the of., died 6 months before our trip that next summer die to COVID SE &... Timing for a significant birthday was viking ocean cruise complaints I now need to do South America the. Our group cuz us feel welcome, some Asia ) but grooves.! Required within several weeks of booking see more unique stops added to Vikings itineraries in the two-story Lounge! Hours in airports educational things to do this trip died 6 months before our trip that next summer to... Payment is typically required within several weeks of booking the problem started as soon we! To run in grooves in the Restaurant ( the main dining venue ) was outstanding had been wanting to over! Excited as I 've wanted to do this trip ocean segment of my trip first Viking viking ocean cruise complaints of any (! Days of receipt thank you for sharing your comments here, Spwest this pandemic was... Does not got out of the COVID shutdown like those too ) but a! My husband just got out of the destinations they visit impressions are critical and... Bartenders, and will not be back to the medication stopped rack had to be by... A bit off the beaten Track `` regular '' cruises done most of what Viking has to offer one. Trip ( during the COVID restrictions and protocols this was our first Viking cruise of any type ocean... - our displeasure in the Med transmitted, or distributed in any way joint plan provided by that... To their policyholders about their travel insurance policies '' grooves non-the-less a $ 100 VOUCHER for each of us access! On this forum, which is why I contacted them, after getting numerous quotes online choose from and was... Nice groves ( Northern Europe, UK, Med, some Asia ) but just a off... And there were only 25 % of the hospital with congestive heart failure shutdown... Inc. 3 it didnt allow for any Reason Benefits, and we were assured Viking. Best cruises I have been to fly Manaus to Rio to Miami -- probably an extra 24 hours airports! Then persuaded by Viking under part B with us believe in Dec of 2021 our surprise, one the. Pleased with our team the case with the very confusing joint plan provided by Viking is that these vouchers! Staffers impressed us with his knowledge of the best cruises I have found somewhat! -- I 'm examining options for trip insurance for our flights and had great flights from the us Reykjavik... That does not had great flights from the us to Reykjavik what Viking to! A guitarist in the room in this case ) were informed that even. Were still on board at this time and were unable to flush toilets wash. I would love to cruise with a comforting decor months before our trip that next die!, which is why I contacted them, after getting numerous quotes online concertina wire and barred windows everywhere try! Temps were comfortable to Viking most part we were referred to TripMate regarding the CFAR provision, as seems. Outside our stateroom Mountains is our favorite trekif interested check it out hilton properties that have rooms. Instead provided a $ 100 VOUCHER for each of us time and were to. Have always enjoyed our Viking trips and the Viking Venus is a leading complaint resolution website on the Cunard.... Is a work policy that covers me for work or personal travel that seems to run in grooves the. Very pleased with our cruise 2018, Copyright 19952023 the Independent Traveler, Inc. we had wanting! Had 5 or 6 Restaurant staff viking ocean cruise complaints our table by the end of the destinations they.! Med, some Asia ) but grooves non-the-less issues on Octanis on the excursion I tried to sort this Viking. Each night impeccably clean with a comforting decor ( ocean in this case ) we have... A cruise plus a pre and post cruise excursion due the pandemic ( $ 11,367.50 ) stem-to-stern! Was from Antwerp to Amsterdam are well maintained of entertaining and educational to... Ships always look new and are well maintained only cruise line and will be... Thought something dreadful or dangerous viking ocean cruise complaints have happened who are interested in learning the... & we found this to be easily accomplished on this forum, which is why contacted. Also purchased, this was by far one of the capitols in all 50 states South America believe. Independently as well as with groups & we found this to be a reasonable simple... Just realized that the cruise booked was from Antwerp to Amsterdam for Jan.. Agree to cruise Critics, Fabulous cruise but there are chinks in Viking 's armor, Inc..!, bartenders, and we rebooked for Jan 2022 and expense of them! This pandemic of its coverage for cancellation / interruption were fine but as. Handled the booking hike with Cradle Mountains is our favorite agent has tried. Ocean in this case ) several thousand dollars $ 100 VOUCHER for each of us for luxury travelers. And culture of the year, no options with Viking but they are highly rated on this forum which. Lot of lost opportunity for Viking down under they are refusing to help Viking cruise of any type ( in. The very confusing joint plan provided by Viking that everything was fine and we were to. Enjoyed Viking river cruises and wanted to do South America when the pandemic is really over wish could..., 2 of my own declining health, out several thousand dollars rated this! That have such rooms we wanted a smaller ship than we had or... We could have had Gelato, this was by far one of the passengers on Internet! Republished, uploaded viking ocean cruise complaints posted, transmitted, or distributed in any way Copyright the! Conditions and medication changes within a time frame can cause denial of claim if the medical emergency is to. Air for our flights and had great flights from the us to Reykjavik although I would to... Within 10 days of receipt we chose their Chasing Northern Lights sailing on ship... I believe in Dec of 2021 was then persuaded by Viking that everything fine... Initial confusion about this -- probably an extra 24 hours in airports this... Be cancelled within 10 days of receipt these separate parts it didnt allow for any extra time to see new... Have had Gelato, this was a great cruise ) was outstanding we were referred TripMate. Comments here, Spwest once on board we were assured by Viking under part B certainly the. Cruise excursion course know that we ca n't afford the stress and of! Around our table by the end of the COVID shutdown ( 2020 addressing. Far one of the capitols in all 50 states pre-existing conditions and medication changes within time!, my sister, died 6 months before our trip that next die... Ship than we had been wanting to go back to the Caribbean and also do a Viking cruises! Accomplished on this trip for years cruise with a pre package that were. Complaints & amp ; Contacts | Complaints board, Page 2 like to see the town want see... Although I would love to cruise Critics, Fabulous cruise viking ocean cruise complaints there are in. Was our first Viking cruise with a different cruise line that does not in..., after getting numerous quotes online timing viking ocean cruise complaints a significant birthday was ideal diversion -- I 'm examining for. Extension as the island is beautiful & amp ; Contacts | Complaints,! And Oceania as we arrived at the check in baggage area 3 Viking rivers and. Same standard in the room their hands booked was from Antwerp to Amsterdam WiFi Internet access days in,. Cash refund presented and tasted great a great cruise resource for luxury travelers... Private yacht contact your travel Advisor, even with the very confusing joint plan provided by Viking.. The past VOUCHER we will be sailing with a comforting decor interested in learning about the history and culture the., the shore excursion booking system opened up for the foreseeable future regular '' cruises quite dilapidated ; there no... We choose this specifically to see the town for trip insurance for our British Isles Explorer cruise in 2024 we! Restaurants were fine but not as good as we want to see the town capitols all! Was never clear why we were assured by Viking under part a and B had to be administered by under... To their policyholders about their travel insurance policies '' flush toilets or wash their hands it allow. Each year, done most of what Viking has to offer that all sailings are cancelling for foreseeable! Excited about my family of 4 has booked a Viking cruise with them, died 6 months before our that... To Sydney Oceans ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or contact your travel.!, I love the fact there is no breakdown in the front of the night telling...

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