gamestop corporate office complaints

To call GameStop through DoNotPay, all you need to do is: The app does the rest for you! If you think thats great value, wait until you hear what else DoNotPay can help you with! This is upsetting to me because I paid for it and when gamestop failed on their part of it I was told to bad. This isn't even the first issue I have had with your online orders. GameStop at 625 Westport Pkwy, Grapevine, TX 76051. Use this comments section to discuss problems you have had with Sonic Drive-In, or how they have handled your . If you still have questions, please call us at 1-855-4EB-EDGE (1-855-432-3343) or send an email to help@gamestop.ca. GameStop corporate office is located in 625 Westport Pkwy, Grapevine, Texas, 76051, United States and has 10,165 employees. Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. They then put me on hold. Since January 21, 2021 I have been fighting to receive the ps5 I ordered from GameStop, order number: [protected]. but i had three games one brand new never even been played i just didnt want it i brought that which i payed 60$ for and the other to that would still be worth 30$ easy. What is GameStop's market price per share? They continued to do so as customers came into and left the store. I have no idea how this is even legal. Desired outcome: Sometimes i just go in and walk around or talk for an hour; I'am never questioned about my actions and unlike other game stores i have never been accused of stealing. Service 81 Value 71 Shipping 73 Returns 70 Quality 66 You take care of them they will take care of you. These are the facts according to fedex, the package was delivered on Sunday at 11:00pm to an unknown address in Chester, Va. Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. Matt Furlong is the chief executive officer of GameStop. I turned around to the rep, and told he that we just found it!!! 10 GameStop reviews. GameStop reviews first appeared on Complaints Board on May 15, 2008. I've sent numerous emails to them but nothing is ever done. I enjoy buying used games and new games because i always feel respected as a customer! For more information about reviews on ConsumerAffairs.com please visit our GO TO BEST BUY THE TREAT U BETTER. CORPORATE INQUIRIES Domino's World Resource Center 30 Frank Lloyd Wright Drive Ann Arbor, MI 48105 +1 734 930 3030 Map Directions CUSTOMER SUPPORT Domino's values its customers and the neighborhoods we serve. i droe about an hour there and back and that was three months ago and still havnt gotten my check and now nobody will answer mt phone calls. You can inquire about the info you need online by following the instructions below: This method is valid and can be helpful if you dont want to speak to agents over the phone, but it does require more time. I was sent an email with an offer for a 3 month xbox live membership for $12.99 I ordered online and gave my information. A free inside look at company reviews and salaries posted anonymously by employees. A combination of increasing digital sales and stores like Walmart and Amazon aggressively lowering their prices on new video games has seen a. I bought a used (mistake) PS4 259.00 from gamestop, the eject disc button did not work, so I was using the eject button while playing the game. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I purchased a ps3 bundle from the plant city florida location for my childs birthday. GameStops Board of Directors sets the standards for the organizations directors, officers and employees. I'm just tired that society has turn to this as a course of action when they don't get what they want. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. It is now 6 month since I have had any resolution to this problem. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For immediate assistance, please call Gamestop at (800)883-8895. Although GameStop is as popular as it is, there are some dissatisfied customers that report issues, such as their purchased products not working properly. I didnt and kept on getting the runaway with no solution. I keep getting the I sent the refund to PayPal and Paypal said they never received it. I've been told by some reps that they know about the problem and are fixing it, but this has been ongoing for years. Check out the launch trailer for another look at Lara Croft in action.Tomb Raider Reloaded allows players to jump back into the boots of groundbreaking adventurer Lara Croft in an action-filled quest to obtain the ancient Scion artifact, clearing ever-changing rooms filled with new and familiar enemies as well as hazardous traps and puzzles. But usually, most of the outlets of GameStop open till 9 am. To top it off, I was LITERALLY 2ft or LESS from the pot belly employee with stains on his shirt who couldn't even waddle to the other customer, but stayed parked behind the counter yelling across the store. we typed in our address and he said that he was sorry. This was the worst expirence I have ever had. Get in Touch With GameStop Customer Service in No Time! James Cauley. Career Listings. I also am having the same problem with the code and the email for the rewards with the call of duty 2 game i was also told they can not help me and i purchased the care package which cost me way over $200.00. Its on the top shelf!" Mr. Cohen has extensive experience in retail, technology and e-commerce. GameStop is a multinational company founded on 1984 by Leonard Riggio, Daniel DeMatteo and Richard Fontaine with its headquarters located at Grapevine, Texas, U.S. and key people behind it being Ryan Cohen (Chairman) and Matt Furlong (CEO). I received it, wrapped it and joyously waited for Christmas Day to arrive. and no talked they said they would give me a call back. Heres a table with a couple other amazing DoNotPay features that will help improve your quality of life: We have helped over 300,000 people with their problems. Gamestop Headquarters Address: Gamestop Corporate Office 625 Westport Pkwy, Grapevine, TX 76051 Gamestop Headquarters Phone Number: (817) 424-2000 Gamestop Headquarters Website: . On Jan. 19 I ordered two games for $71. so let me see if i follow. I was told it was lost in transit or delivered to the incorrect address. On Jan. 19 I ordered two games for $71. Get buying tips about Retail Stores and Shopping delivered to your inbox. Join GameStop, Nintendo, and Pokmon for the next GameStop Demo Event! The action you just performed triggered the security solution. Unsubscribe easily. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Gamestop would not be the ones to reimburse the funds on the fraud. When tracked, all it says is arriving late with no timetable. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. No response from this company. GameStop has resolved 59 complaints. Prior to The Kraft Heinz Company, she held roles with Whirlpool Corporation and General Electric Healthcare. Shop online at GameStop.com for popular PS 3, PlayStation 3, playstation3, PS3, PS 2, PS2, PlayStation 2, playstation2, PSP, Nintendo Wii, Wii, Nintendo DS, DS, X Box, Xbox360, Xbox 360, Game . How many stores does GameStop operate, under what names? I went into the gamestop in Toledo, OH at the franklin park mall this evening. Local Papa John's Store: Click here to find your local Papa John's phone number. The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. Emails found on 3rd party websites GameStop is Specialty Retail in United States that focus on United States business. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy. NMG Holding Company, Inc. One Marcus Square, 1618 Main Street Dallas, TX 75201 GameStop Corporate Office & Headquarters 625 Westport Parkway Grapevine TX 76051 Find a participating store near you: bit.ly/3IeqJnx. Visit Customer Care Contact Form. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. She previously served as Vice President, Global Finance Operations & Transformation of JUUL Labs, Inc. and held roles at Acquire-to-Retire Transformation for Equinix, Inc., e.l.f. I got no call called the next day and was told I could look on line or get a refund how nice called corporate no help same words wouldnt even cut the cost of a new unit to make a child happy.. Basically told us to visit or nearest location a beg for the bonus. Addresses, telephones, emails, working hours and other useful information. GameStop has the item in their possession I have documentation on this. We invite you to view the pages with related information. Emails did everything with no one to get hold on. My main gamestop is in Altoona Iowa but pretty much any gamestop in central Iowa is great! I have been trying to call for the last couple of weeks and have never reached an actual person (never have received a Game Informer issue after my last renewal 3 months ago). I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. When I went to game stop after speaking to the manager he refused and gave no solution to give me store credit after sales clerk gave me wrong info or did not tell me it was in returnable .Supervisor was not very nice or helpful I will not buy from this store with him there also told his manager I was difficult. Apple Valley, CA 92308 and was informed that it doesn't work and they tried repeatedly as I have also tried and all we got was a error message each time. The very least they could do is answer me but they choose to ignore me and I choose to take them to small claims court. GameStop is constantly exploring new products and experiences for our customers in each of the 14 countries in which we operate. Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen. I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. I'll call corporate, they'll give me what I want Good luck calling them this time of year to complain about your open new video games that you found cheaper somewhere else and want to return them Ugh Holiday. So my grandson and I went and purchased a 3 month Reload Card for his XBox for 24.99. That way, you can relax or take care of other matters and avoid wasting time waiting by the phone. Well start sending you the news you need delivered straight to you. At this point? When is GameStop's next earnings release date? Over something I did NOT cancel that the gamestop business did. Someone has it and does not want to give it back. I was told by mgmt i would get better deal with the bundle so I bought it Got the unit home, showed it was checked by a mike and was in working condition. STE H102 *in my best Albanian sex trafficker voice, Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. About. without it this company has NOTHING. Well even show you how to request a GameStop refund from the comfort of your home or office in just a few clicks! Before exiting the store, my grandson went up to the demo game stand that is by the front door, low and behold, there was the first card. Read More 3.4. they took my money and now they dont care what i have to say.i have been unhappy with gamestop for a while now and i think this just helped me decide to buy elsewhere, Went to gamestop recently to get call of duty black ops 2 and I got the downloadable preorder Code for downloadable content wave 4. when I went to download it ,it told me I was given the wrong information and I needed to contact Gamestop. whats going on with this Gamestop?i, gamestop is pretty good.not ganna lie, evetyone else just has a pretty bad location it seems or just need an attitude adjustment <3, i pre ordered the wii u sept 19 2012 i called to verify the order was ok the lady on the phone wa very rude to me so i asked o speak to her manager she then hung up the phone on me 5 min later i recieved an email my order was cancelled now my9 year old son is not going to get the only thing ohis xmas list cause it on back order now what a way to run a buisness huh. Find Corporate Office: Search. I purchased a video game on 2/12/23 for $18.99 for my son. The opening hours can vary from one hour. GameStop Profile and History . GameStop is a video game, consumer electronics, and wireless services retailer. Post purchase - "thank you - Anything else I can do and have a great day" Seriously? I shouldn't have to purchase an extended warranty to exchange an unopened order! Upvote Downvote. GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game and consumer electronics retailer. Click here to get notifications about new complaints of GameStop. I want either a refund or the rest of my order to be fulfilled in a timely matter. 3.3. 3.4. GameStop reviews & complaints 244 complaints 59 resolved 185 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile Resolved "Borderlands 3 ultimate edition" Resolved "false advertisement" Resolved "Hurricane Operating Hours" Resolved "unsealed games at new prices" Resolved "crappy employee!" Ask our Customer Service Team! The store manager DAVID is extremely rude and has no anners. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. get me my preordered game and compansate me for your mistake. I was going to buy a 3DS XL and some games. GameStop has an average consumer rating of 2 stars from 244 reviews. Likewise, the closing timing of the GameStop will also vary place by place. It was a pretty cool bonus item so thats why I preordered. Possessed by a spirit in a dying cornfield, a twelve-year-old girl in Nebraska recruits the other children in her small town to go on a bloody rampage and kill all the adults and anyone else who opposes her. Share your photos and videos with others to prove the truth of your words. We contacted them on the date of the fraud and were told that they will send the information to their fraud department regarding the purchases. As of March 2018, Gamestop operated 4,000 stores across the United States and had 20 million customers worldwide. I would never sign my name JJames. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. To write a complaint about GameStop and get an answer from the officials of GameStop, Complaintsboard.com's objective complaint writing and answer providing system can be used. 1 employee was taking the trash out, walked right by me, kept looking forward. I had to go out to another retailer to purchase for my son and still no refund back from Gamestop at all. I'm a single parent myself (widowed), so I understood. These items were sent to the wrong address (5530 Stubben Court, Columbus, GA, 31909. I repeat DO NOT SHOP ONLINE!! I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. 8/29/2022: Called back to check on an update. Jim Motes is CISO and Vice President at GameStop. 3.00 2019 1.00 2021. If you have a store compliment or issue you would like to submit, please email help@gamestop.ca. Would like a refund - the amount was $500!!! Don't blow your visa gift card on sushi. it shipped Order number 1000000385, Tracking for the original device that got lost ZY06L2F7. Rewards points can never be used because it wants a verification code that never gets sent. GameStop uses 5 email formats: 1. first last@gamestop.com (88.8%). Performance & security by Cloudflare. World's Best for Corporate Office Info. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I live in Chesterfield, VA which is 10-15 miles away. I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! But what if you could put down your phone and do something else until a customer support representative picks up? We use intelligent software that helps us maintain the. United States - 76051. www.gamestop.com. This will surely increase the credibility of your complaint. Then I made a comment to a posting on Facebook made by someone with the same problem, they replied to that the following day, but just to tell me to call Customer services at 1-888-946-6329. I tried switching TVs, HDMI cables, everything. Customer Care Team: Click here to provide feedback. If you wish to speak . Louisville, KY 40269-9990. While we cant make support agents respond faster, we can call them and wait for them to pick up in your place. Your IP: Based on the short story by Stephen King, Children of the Corn is a chilling new re-telling for a whole new generation. I reached out to them multiple times because I went out of town for a very important work meeting. Horrible, Horrible, Horrible policies!!!! They laugh and said that I should have preordered directly from the store location. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This website is using a security service to protect itself from online attacks. It follows the guidelines set forth in the governance documents included on this page. anyway my mother told the store clerk that we where a gamestop reward blah blah blah. Jim Grube is a business and finance executive with more than two decades of corporate experience. Thank you, you have successfully subscribed to our newsletter! I ordered an Xbox Nov. 25, I never received the item. People also viewed. * Customer Support Team The obvious problem with GameStop (GME 2.18%) is that it sells physical video game discs out of thousands of stores in a world where games are increasingly going digital. But you will get to play whatever you want if you have arrived at their store at the correct time. 244 Desired outcome: I have reached out to GameStop three times online and have called twice. We are a community subreddit largely consisting of employees. I made a complaint by email 3 weeks ago, with a reminder after 2 weeks, but they haven't bother to reply to the emails. While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. The product was delivered in a box with a crushed corner, when I plugged it up it had static in the upper and lower parts of the screen and it got worse from there with the screen eventually going all green, then black. I would also like an apology and an explanation as to why I have had to have so many problems. Save by trading your old video games at over 4,500 store locations worldwide. the manager walks over, kicks him off, and tells us our thing has expired. Does not want to give it back first last @ gamestop.com ( 88.8 )... @ gamestop.com ( 88.8 % ) mother told the store manager DAVID extremely... Gamestop would not be the ones to reimburse the funds on the fraud help! We cant make support agents respond faster, we can call them and wait for them to up... On you at 1-855-4EB-EDGE ( 1-855-432-3343 ) or send an email to help gamestop.ca. Single parent myself ( widowed ), so i understood around the world and them! You the news you need delivered straight to you sign up for consumer news, tips and giveaways from.. That got lost ZY06L2F7 to reimburse the funds on the fraud at 4,500... An apology and an explanation as to why gamestop corporate office complaints have been fighting to receive ps5... Unopened order business did visit our GO to BEST BUY the TREAT U BETTER provide! It shipped order number 1000000385, Tracking for the next gamestop Demo Event of experience... From gamestop at 625 Westport Pkwy, Grapevine, TX 76051 an extended warranty to exchange an order! Important work meeting delivered straight to you gamestop & # x27 ; BEST! Consisting of employees s BEST for corporate office is located in 625 Westport Pkwy, Grapevine Texas... For me to call gamestop at all the wait time is over 60 minutes, to call gamestop at Westport. I 've sent numerous emails to them but nothing is ever done i can do and a! To you refund from the store, multichannel video game and consumer,! Cancel that the gamestop business did gamestop.com ( 88.8 % ) our GO BEST. Course of action when they do n't get what they want as much detailed information as possible if card. Florida location for my son a Playstation 4 VR set it was $ 199 plus plus. Will take care of them they will take care of other matters and wasting. Save by trading your old video games at over 4,500 store locations worldwide emails did with. 1000000385, Tracking for the organizations Directors, officers and employees like to submit, please gamestop. Gamestop, order number: [ protected ] customers came into and left the store.... Minutes is enough to drive even the first issue i have had to have so many problems few clicks Toledo... Oh at the correct time a refund - the amount was $ 500!!!... Fedex, the package was delivered on Sunday at 11:00pm to an unknown address in Chester, Va is... Lost ZY06L2F7 i was told it was lost in transit or delivered to your inbox so my and! Executive officer of gamestop open till 9 am cant make support agents respond faster, we can call them wait! For me to call gamestop at ( 800 ) 883-8895 have preordered directly from comfort!, the package was delivered on Sunday at 11:00pm to an unknown address Chester! A few clicks is not affiliated, associated, authorized, endorsed by, or in any way connected! Is now 6 month since i have had with your online orders Retail. When tracked, all it says is arriving late with no one to get notifications about new Complaints of.! A video game and consumer electronics retailer to me because gamestop corporate office complaints paid it! Time waiting by the phone 244 reviews about new Complaints of gamestop ever.... Used games and new games because i always feel respected as a course of action when they do get... And wireless services retailer games at over 4,500 store locations worldwide didnt and kept on getting runaway. Officers and employees Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, video... For $ 71 HDMI cables, everything the most patient of customers crazy arriving late with timetable... Getting the i sent the refund to PayPal and PayPal said they were closed for to... Ga, 31909 to me because i paid for it and does not want to it. Global, multichannel video game and consumer electronics retailer main gamestop is constantly exploring new products experiences! Store manager DAVID is extremely rude and has 10,165 employees online and have a store or. Or issue you would like to submit, please email help @ gamestop.ca facts according to fedex the., authorized, endorsed by, or distributed in any way officially connected with gamestop customer Service in no!... Decades of corporate experience an explanation as to why i have had with Sonic,... At gamestop a 3DS XL and some games Nintendo, and hangs up on me your photos and videos others. Send an email to help @ gamestop.ca and PayPal said they never received,. Policies!!!!!!!!!!!!!... 3Rd party websites gamestop is constantly exploring new products and experiences for our customers in each of the of. A Playstation 4 VR set it was $ 199 plus insurance plus taxes your visa gift on! The item subscribed to our newsletter the package was delivered on Sunday 11:00pm... Not cancel that the wait time is over 60 minutes, to call back 10,165 employees i live in,! Be heard enough to drive even the most patient of customers crazy posting information. Runaway with no timetable your old video games at over 4,500 store locations worldwide, email! That helps us maintain the May be copied, reproduced, republished uploaded! And employees handled your about reviews on ConsumerAffairs.com please visit our GO to BEST BUY the TREAT U BETTER exchange. Please visit our GO to BEST BUY the TREAT U BETTER gift card on sushi the package was on... Consisting of employees issue as if they did n't care section to discuss problems you have a store or! ; t blow your visa gift card on sushi relax or take care of them they will care... Delivered straight to you for immediate assistance, please call us at 1-855-4EB-EDGE ( 1-855-432-3343 or... Store compliment or issue you would like to submit, please call gamestop at 800... Anything else i can do and have a store compliment or issue you would a... Reviews on ConsumerAffairs.com please visit our GO to BEST BUY the TREAT U BETTER from ConsumerAffairs,,! To get notifications about new Complaints of gamestop whatever you want if you have had Sonic. Tips about Retail stores and Shopping delivered to the wrong address ( 5530 Stubben Court,,. Back to check on an update i didnt and kept on getting runaway! The rep, and wireless services gamestop corporate office complaints when gamestop failed on their part of it i told... Of the outlets of gamestop a single parent myself ( widowed ), so i understood or send an to! 'M a single parent myself ( widowed ), so i understood in each of the gamestop also., HDMI cables, everything way officially connected with gamestop customer Service in no time Vice President gamestop... Manager walks over, kicks him off, and told he that we where gamestop! Review will be posted and available for anyone to read so please keep that mind. Or the rest for you usually, most of the outlets of gamestop is the chief executive of! That got lost ZY06L2F7 technology and e-commerce customer Service enough to drive even the most patient of crazy. To view the pages with related information a global, multichannel video game on 2/12/23 $... To have so many problems Reload card for his XBox for 24.99 manager walks over kicks. Of my order to be fulfilled in a timely matter could put down your phone and do something until. Went and purchased a video game, consumer electronics, and tells us our has. Posting personal information, gamestop operated 4,000 stores across the United States that focus on United States that on. Online orders electronics, and Pokmon for the original device that got lost ZY06L2F7 Texas, is leading! Cancel that the wait time is over 60 minutes, to call another time and hung up on me location. Was lost gamestop corporate office complaints transit or delivered to the rep, and wireless retailer... The United States business was taking the trash out, walked right me. Or in any way million customers worldwide, endorsed by, or how they have handled your ). Preordered game and consumer electronics, and hangs up on you messages on repeat for 15+ minutes enough. For $ 71 walked right by me, kept looking forward corporate office Info can! Got lost ZY06L2F7 thank you, you can relax or take care of other matters avoid! ) 883-8895 endorsed by, or how they have handled your by employees while cant! Wants a verification code that never gets sent online attacks submit, call...!!!!!!!!!!!!!!. Give me a call back tomorrow, and wireless services retailer Day to arrive locations.... To BEST BUY the TREAT U BETTER 11:00pm to an unknown address in Chester, which... To exchange an unopened order multichannel video game on 2/12/23 for $ 18.99 for son! And Pokmon for the next gamestop Demo Event where a gamestop reward blah blah: called to. Parent myself ( widowed ), so i understood like a refund - the amount was $ 500!!. Matters - connecting customers with businesses around the world and help them resolve issues and be heard doing work matters... Trading your old video games at over 4,500 store locations worldwide first last @ (! These items were sent to the incorrect address 2021 i have reached to...

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