marta mobility customer service

The thirty (30) Minute Ready Window will begin at the stated Ready Time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Vehicle number and operators name, if applicable Customer Service. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) For this reason, different types of eligibility that have developed in the transit industry, including: Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. If you were issued a permanent card, your eligibility expires three years from the date of issue. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Transit; The goal: make life simpler for all our employees. MARTA Police (Emergency) 404-848-4911. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. 1. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Exact addresses of both the origin and destination. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Riders' Advisory Council; MARTA HOPE Program; . Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Customer Name (first and last) or Customer Identification Number. The application allows for the following online: Employees can view and update personal information, submit . Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Cards MUST be turned in immediately for a re-placement at no cost. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Please tap your Breeze card within 30 days of purchase to activate reload value. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Also please be advised that this card must be surrendered upon request by a MARTA official. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Should an application be denied, the applicant has the right to appeal. MARTA Mobility Appeals Panel The fax number for Mobility Eligibility is 404-848-6900. We don't offer Reduced Fare versions of any of our pass programs. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Learn more. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Please indicate if no return trip is necessary. MARTA Customer Experience. MARTA is diligently working to fill these positions as soon as possible and we have. A MARTA Mobility Service Agent will explain the service and/or mail an application. Subscription service can be suspended for a maximum of thirty (30) days. University Program. MARTA Police (Emergency) 404-848-4911. Door to Door Assistance is available upon requests (see pages 5 - 6). Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Operators cannot make change. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: This category is not required once a transit system is 100% accessible. You can also load stored value (cash) at the cost of $1 per trip. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Riders' Advisory Council; . Click hereto learn about MARTA's Travel Training Program. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Visit our MARTA Mobility page to see the qualifications for this service. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Weekday: 4:45 AM - 1 AM; . Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. card with a picture each time they board a Mobility Bus. A MARTA Mobility Service Agent will explain the service and/or mail an application. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Service cannot be provided earlier, later or on days when regular MARTA service is not available. traveltraining@itsmarta.com. How do I use my Reduced Fare Breeze Card? Local, Express, . Atlanta, Georgia 30324-3330. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. We apologize 1. Please complete the 4. Customers must have correct fare immediately upon boarding in order to ride. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. If customers travel with a PCA, they may travel with one companion in addition to their PCA. 3. MARTA Customer Experience. Small strollers or carts must be securely held and not block aisles or passageways. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. About MARTA. . Customer Service. for any inconvenience. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Card or the customer must pay cash. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. MARTA reserves the right to limit the number of replacements. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. VI Complaint Resolution Procedure and Form. B. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. 5. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Disruptive, harassing, or threatening behavior is prohibited. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Customers may also cancel via the MARTA website @ When a return trip is needed, indicate the desired pick-up or drop-off time. A MARTA Mobility Service Agent will explain the service and/or mail an application. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Yes, you can register your Reduced Fare Breeze Card and load it online at 2424 Piedmont Road, NE Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. The application allows for the following online: MARTA Mobility. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. CCRs will provide a Ready Time when the trip request is confirmed. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Solicitation or selling goods or services without the express permission is prohibited. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA Mobility Customer entering through Rail Station fare gate To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. The fax number for Mobility Eligibility is 404-848-6900. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. 404-848-5389, or mobilitycertification@itsmarta.com, MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Bus Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. This includes following or stalking passengers or employees. Click this link[ 30 Alabama Street, SW A MARTA Mobility Service Agent will explain the service and/or mail an application. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. At a Breeze Vending Machine in any MARTA rail station. Atlanta, GA 30324-3330, Via Fax: Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip.

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