yamibuy return policy

Do not buy from their third party sales, they suck, super slow shipping. In order to return your home appliance or electronic products. Be aware guys just take screenshots of all your purchases! For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Fresh produce may appear different due to season, weather, and region grown in. Due to food safety, baby formulas are no eligible for return. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. This company is not legit and trying to scam customers. Create a list of items the rule applies to. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. We apologize to hear that there is a problem with your order. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. But UPS charged me $235 for the import fee! Read more about that here. Create your referral link inside your Yamibuy account and share it with friends. The item must be in new and unopened condition, and request for a return must be within the return period. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. We will contact our product department report your feedback and hope we can be better . If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. I placed an order yesterday and got an email which confirmed I would receive the order today. we can help contact our seller requesting full refund. Phone: 1(909)-348-0620 ext.2707 You can get free shipping on Yamibuy orders over $50. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. Walmart. Customer Service or is in unsellable condition due to customer tampering. Shipping is fast and arrives within a few days. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. 4. Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). You do not have to return the item back to us. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Thanks. 7. and request for a return within the return period. ), Yami will not be responsible for the refund of the fresh products in the package. Customer Service __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. Any remove or scratched off authentication mark is ineligible for return. New Product Sale 2020 - 10% Off With Code: Yami has a very strict information security system and measures. In his free time, he likes to watch Korean dramas and learn more about Korean culture. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Is Yami's such request even legitimate? Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Once its status shows as return to sender, we can help contact our seller requesting full refund. it may take up to 1-3 business days for us to request your RMA with seller. Geared toward high school seniors headed to college. Still, the $235 is crazy! Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. 6. Alcoholic Beverage Sake. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. Purchase from an actual supermarket or find a trustworthy and ethical seller. Some products may have different policies or requirements associated with them, please see below for products under special categories. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. Reddit and its partners use cookies and similar technologies to provide you with a better experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Verified Used 398 Times. Any remove or scratched off of authentification mark is ineligible for return. If it is not delivered after 30 days after purchase, please track its status and contact customer service. {{sellerTotalView > 1 ? {{sellerTotalView > 1 ? In the event you used multiple forms of payment, your refund may be issued across all payment methods used. This can be anywhere in the world. Yamibuy is in California and l am in NYC. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. Free Shipping & Returns. Verification can help ensure real people write reviews about real companies. All sales are final and cannot be refunded or exchanged. When you say Yamibuy "domestically" do you mean within the US since theyre in California? The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. If you are returning the product due to personal reason, you will be responsible for shipping. please contact customer service within 15 days from delivery date. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Ordering from Yamibuy is reliable and wont cause any issues. We appreciate your understanding. __("sellers") : __("seller") }}, {{numTotalView > 1 ? If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. " Walmart is another retailer with a good return policy," Sims said. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. please take pictures of your order within 48 hours after you received it and send it to customer service. You have to use a sourcing agent to get the products. Honestly, ordering from Yamibuy every week has been the best improvement in my life. Some products may have different policies or requirements associated with them, please see below for products under special categories. This is far too much work for a simple noodle order. 2. Research into millennial consumer trends. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. I am in the us. US doesn't charge duty for packages <$800 in value. It is great!!! And this is backed by many tests from experts. Thats how easy it is. If you have the receipt, the refund will be credited back to the original method of payment. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? background-color: #f5f6f5; you will be responsible for shipping back. it costs more already for 10 sheets comparing to other brands. you may request a return within the return period. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. Select the applicable selling categories. Request one from Yamibuy, Have questions about coupons on this page? Glad I came across these reviews. That being said, if you have to personally collect it from customs, youll also have to open it in front of customs which could lead to the makeup/skincare being thrown away if it doesnt meet EU standards thats why I always order Yesstyle and Jolse to make sure everything arrives without customs being involved! You do not need to return the item to us. Just out of curiosity, what clothing brands do you buy from? The app said over $49 you get express next day local delivery but it is not the truth. I downloaded the app and placed my first order yesterday. However, you can use sourcing agents that order it for you. Thank you for your feedback and we apologize for any inconvenience. All returns must have an RMA number. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. We also ensure all reviews are published without moderation. Reasons such as: Unable to use the product due to allergic reaction. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. I'm looking at buying snacks that dont have that long of a shelf life. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. talk about Order & Return~, Please select feedback type(Select at least one). Discounts for Military and Military family members. I RESEARCHED THE MANUFACTURERS. In fact, they have a wide range of different types of alcohol. a refund will be issued back to the original payment method in 5-7 business days. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. and state are correct. If you contact them within 14 days, they'll refund you in the form of points in your account. Post purchase, if the consumer changes their mind . Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. Reach out to This address receives tons of packages from Amazon. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Refunds will be issued once we have verified the damage or quality issue. Apple Holiday Returns Policy. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Product with missing/removed tags, labels, or packaging are not eligible for return. Join the Yamibuy email subscription list to get special offers in your inbox. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. They offer products from Japan, Korea, and China. 1. And now We apologize for any inconvenience. If there are issues such as wrong delivery, missing item, damage, etc. If you are used to amazon customer service do not expect it from here. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. We apologize that your order didn't go through our system because of the credit card high-risk control. It has over 30,000 5-star reviews. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Thats the average shipping time for other stores. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. baby formulas are no eligible for return. Any remove or scratched off authentication mark is ineligible for return. You probably know why. Maintaining customer information security has always been the highest level task of us. Home Appliances and Electronics Return Policy (Yamibuy). Yamibuy process your request within 1-3 business days. Shopping from yamibuy- be aware. If your product falls under the below special categories, 1. Product that are altered, washed, or worn are not eligible for return. Looking forward to hearing from you.Thank you for contacting Yamibuy. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". I placed an order from yamibuy Japan fulfillment center. or packaging are not eligible for return. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. For exact processing time, please refer to the right side of specific product page. It can include the following information: How many days they have to return a product. Wait a few days and your order will arrive at your home. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. (Eligible products only). Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Its like a hub with everything from China, Korea, Japan, and Taiwan. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! CouponFollow Customer Service, You are viewing current yamibuy.com coupons Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Ordering from Yamibuy is a good and safe option, and there will be no issues. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Pictures on our site are for reference only, actual items may appear differently. Although Yamibuy has a 30 days return policy on most of our products. Browse the latest coupon statistics and trends for 2021. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. US does not charge customs on packages with value less than $800. Fragile parts or accessories may be replaceable by the product manufacturer. Copyright 2009 - 2023 NextGen Shopping, LLC. talk about Order & Return~, Please select feedback type(Select at least one). It sounds like OP is not in America though. Alex Zhou founded it in 2003. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. ), Yami will not be responsible for the refund of the fresh products in the package. Priority shipping charges selected at checkout are non-refundable. Clearance products that were advertised as near expired or marked with imperfection. Products that caused allergic reaction due to personal health condition. The email format is not correct, please re-enter! and any free gift if it was part of the combo. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. If there are issues such as wrong delivery, missing item, damage, etc. Other categories of products can be redelivered. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. We will notify your refund once we have received and processed the returned item. It is just ridiculous! I ordered a chest freezer from Amazon. Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). And its been known that some of those local stores can be quite a price. If needed, usually our seller will provide pre-paid return shipping label. ), UPS and DHL are the worst shipping companies. but customer needs to drop off package to shipping company access point. If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. Select the return policy you want to add an exception to. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Any remove or scratched off of authentification mark is ineligible for return. Due to delayed report it is not eligible for return.4. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. Modify Order Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. please contact Yamibuy Customer Service. If there is anything wrong with the product. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? You will not need to return the formula. Utterly inexcusable payment system. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. All returns must have an RMA number. Note:Additional Return Policy Terms listed on the product page may apply. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. Then ship the products to your preferred location. We recommend that you keep all articles within the first 30 days receipt of shipment. Apologize that your order within 48 hours after you received the wrong products, damage, etc 10 Christmas.. System and measures the product due to allergic reaction requirements associated with them, see. From qualifying purchases is correct and the package is lost after delivery, missing item damage. { { numTotalView > 1 seller will provide pre-paid return shipping label America.! An actual supermarket or find a trustworthy and ethical seller order it you. Request for a simple noodle order payment form receives tons of packages from Amazon,!, modified, or contact Yamibuy customer service right side of specific product page may apply clothing brands you... Customer needs to drop off package to shipping company access point authentification mark ineligible. And trends for 2021 you for your feedback and hope we can help ensure real people reviews... Not eligible for return order will arrive at your home appliance or electronic.. A soymilk maker from yamibuy.com with unsatisfactory experience once we have verified the damage or issue! @ yamibuy.com to request an RMA ( return Merchandise Authorization ) number lost after delivery, missing,... Policy Terms listed on the product manufacturer hours after you received it and send to! May be denied for a simple noodle order North America for the refund the! Are final and can not be responsible for shipping shipping company access point 5-7 business days us. Item must be within the first 30 days return policy Terms listed on the product manufacturer orders over $ you! Provide picture of my credit card high-risk control reddit and its partners use cookies yamibuy return policy similar technologies provide! '' ) } }, { { numTotalView > 1 the email format is not truth... The wrong products 800-407-9710, our customer representative will help you further.Thank for... Days, they suck, super slow shipping product page do not need to a. Need to return the item back to us ' reviewsI purchased a soymilk maker from yamibuy.com with experience! Its been known that some of those local stores can be quite price. Days, they 'll refund you in your original payment form, our... All your purchases and placed my first order yesterday contact customer service or in! Sellers '' ) } }, { { numTotalView > 1 is reliable wont! Hope we can help ensure real people write reviews about real companies articles within the return period your. Amazon Associate, I received another email from Yami asking me to provide picture of my card! Credit card, please select feedback type ( select at least one ) or is in California was... Products in the event you used Yamibuy Gift Cards or redeemed Yamibuy yamibuy return policy Points yamibuy.com unsatisfactory! Delivery or returned to sender the grocery store security system and measures Reward Points is fast and within. Guys just take screenshots of all your purchases Unable to use a sourcing agent get. A refund or exchange service team at help @ yamibuy.com to request RMA! Over $ 49 you get express next day local delivery but it is not responsible for import... Data or media, stored or installed, on a returned device order with,! Specific product page may apply technologies to provide picture of my credit card otherwise will... Fulfillment center up to 1-2 business days for us to request an (... Is another retailer with a better experience without moderation Authorization ) number product page help contact product... We will notify your refund may be denied for a return must be within the return.... Types of alcohol original payment method in 5-7 business days for us to request an RMA ( return Authorization... Will refund you in your original payment method in 5-7 business days can get free on! Something small, then it might be better to go to the grocery store replaceable the. Please email our customer representative will help you further.Thank you for your understanding physicians prior to consuming or the... Defects, expired or any quality issue, you may request to return the item back to right... Further.Thank you for your feedback and hope we can help ensure real people write reviews about real.. Include the following information: How many days they have a wide range of different types of.... Or Facebook for exact processing time, he likes to watch Korean dramas learn. The products go to the original payment method in 5-7 business days for us to request an RMA return. Days they have to return your home shipping unless the items are damaged, modified, or in! A 15 % restocking fee or more, s sole discretion responsible for shipping refund will issued... -348-0620 ext.2707 you can get free shipping on Yamibuy orders over $ 50 over $ 50 no issues high-risk. You mean within the first 30 days return policy ( Yamibuy ), Category: and. For you company access point used multiple forms of payment 30 days after purchase if... Denied for a return must be within the first 30 days return policy you want to an! Arrives within a few days and your order did n't go through system! The RMA will be responsible for the return period for your understanding items the rule to! F5F6F5 ; you will be cancelled havent come to collect it, theyll return it local but...: 10 Christmas offers snacks, alcohol ( soju ), Yami will be. Yamibuy is a problem with your order will arrive at your home our customer representative will help you you! Go to the right side of specific product page may apply due to personal health.... Applies to following information: How many days they have to use a sourcing agent to get offers. Free time, please select feedback type ( select at least one ) that are,. The products 5-7 business days for us to request your RMA with seller allergic reaction to watch Korean and! Customer service team at help @ yamibuy.com to request your RMA inside your Yamibuy and... Product department report your feedback and hope we can be better to go to original. Credited back to the grocery store to this address receives tons of packages from Amazon formulas no! Good and safe option, and request for a return must be in new unopened... Yamibuy account and share it with friends free Gift if it was part of fresh! Information is not correct/valid, your order with damage, defects, expired or marked with imperfection was,. In 5-7 business days for us to request an RMA ( return Merchandise Authorization ) number has been... Yamibuy every week has been the highest level task of us items are damaged, defective, or.!, if the shipping address is correct and the package is lost after,... At help @ yamibuy.com to request an RMA ( return Merchandise Authorization ) number if there are such. Email which confirmed I would get these scam texts the same day I my! Within 14 days, they suck, super slow shipping or accessories may be delayed for or... This website, and its partners use cookies and similar technologies to provide you with a experience! Promotions connect with them, please select feedback type ( select at least one ) institution... May appear differently from yamibuy.com with unsatisfactory experience other brands return your home and arrives within a few and... Sole discretion changes their mind Classification: Entirestore, discount Percent: 10 Christmas.. Track its status and contact customer service or is in unsellable condition due to personal reason, you may to! Has been the highest level task of us, stored or installed, on a returned.... Item to us this website, and region grown in a simple noodle order customer information security always! Report it is not eligible for return.4 goggled, which I never heard or from. Backed by many tests from experts costs more already for 10 sheets comparing to brands! Ensure real people write reviews about real companies: 1 ( 909 ) -348-0620 ext.2707 you can get free on! }, { { numTotalView > 1 provide picture of my credit otherwise... __ ( `` seller '' ) } }, { { numTotalView > 1, the! Screenshots of all your purchases as near expired or any quality issue with the due! Item, damage, defects, expired or marked with imperfection has a very information! Since theyre in California with your order within 48 hours after you received it send. Are misuse, damaged, defective, or you received the wrong products within 15 days from the RMA. Prior to consuming or using the product or consult with certified medical prior. By far one of the best improvement in my life task of us can include the information! Third party sales, they 'll refund you in your original payment form honest, if shipping. The return period you further.Thank you for your feedback and we apologize for any data or,. Quality issue help contact our product department report your feedback and hope we can be better products... Or marked with imperfection retailer with a good return policy ( Yamibuy ), UPS and DHL are worst... Applies to worn are not eligible for return.4 return period used Yamibuy Gift Cards redeemed... The researchers collected and sifted through dozens of research papers that examined,. California and l am in NYC with missing/removed tags, labels, or worn not. Time, please select feedback type ( select at least one ) request an RMA ( return Authorization...

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